Privacy Policy

At Ribble Heating Ltd, we take your privacy seriously. This policy describes how we collect, use, and handle your personal information when you use our website and services.

We are committed to protecting your personal data and respecting your privacy rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect information that you provide directly to us when you use our services:

• Personal Details: Name, email address, phone number.
• Property Information: Service addresses, postcodes, and details about your heating systems and appliances.
• Job Details: Descriptions of issues, photos of appliances or breakdowns, and preferred appointment dates.
• Payment Information: We do not store full credit card numbers on our servers. Payment processing is handled securely by our third-party payment processor, Stripe. We may store the last 4 digits and card expiry for reference.

We use the information we collect to:

• Provide and manage heating, plumbing, and maintenance services.
• Process payments and generate invoices.
• Communicate with you about your bookings, quotes, and job updates.
• Send you important safety notices or service reminders (e.g., annual boiler service reminders).
• Comply with legal obligations, such as Gas Safe regulations.

Your data is stored securely on cloud servers with restricted access. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Access to your personal information is limited to our employees and contractors who need it to perform their job functions (e.g., engineers visiting your property).

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business, such as payment processors (Stripe) and email service providers.
• Regulatory Bodies: Gas Safe Register or other regulatory bodies when required for compliance certification (e.g., notifying appliance installations).
• Legal Requirements: If required by law or to protect our rights and safety.

You have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Object to processing of your data.

To exercise these rights, please contact us at info@ribbleheating.co.uk.