Service Plans Terms & Conditions

Our monthly service plans start from £29.99 per month and include:

• One annual boiler service
• Annual gas safety certificate (CP12)
• Plumbing cover including internal pipework
• Full boiler breakdown cover
• Antifreeze check
• Heating controls servicing

Plans are payable by monthly direct debit and remain active as long as payments are up to date. A minimum contract term of 12 months applies from the plan start date.

No claims can be made within the first 14 days of the contract. The boiler must have evidence of annual servicing prior to the contract start date; if servicing records are unavailable, an initial service may be required at the customer's expense before cover begins.

The annual boiler service will be carried out by a Gas Safe registered engineer. The gas safety certificate (CP12) will be issued following a satisfactory inspection of all relevant gas appliances.

If a boiler fails the safety check and requires repair, the cost of parts and labour is covered under the plan, subject to the exclusions listed below.

Boiler cover includes parts and labour for breakdowns caused by internal component failure. For boilers under 7 years old, all parts costs are covered in full under the plan. For boilers aged 7 years or older, some parts may incur an additional charge, which will be quoted before any work is carried out. Plumbing cover includes repairs to internal pipework, valves, and fittings within the property.

Callouts will be prioritised based on urgency, with emergency callouts attended within 24 hours where possible.

The following are not covered under the service plan:

• Damage caused by misuse, neglect, or third-party interference
• Repairs to appliances not serviced or installed by Ribble Heating Ltd
• Costs arising from lack of water, gas, or electricity supply
• Issues related to central heating system design or installation errors
• Frost or freezing damage to pipework or appliances
• Damage from power surges or loss of electrical supply
• Limescale build-up and related damage
• Damage caused by poor water quality or sludge contamination
• Commercial or multiple-occupancy properties (unless agreed in writing)

You may cancel your service plan at any time with 30 days' written notice. If a boiler service or gas safety certificate has already been carried out in the current plan year, the full cost of that service will become payable upon cancellation.

We reserve the right to review and adjust monthly fees annually. You will receive at least 30 days' notice of any price increase and may cancel without penalty if you do not accept the new pricing.

These terms are governed by the laws of England and Wales. Ribble Heating Ltd reserves the right to amend these terms at any time; updated terms will be provided to all active plan holders.

For any questions regarding your service plan, please contact us at info@ribbleheating.co.uk or call 07586028202.